Frequently Asked Questions
Congratulations and thank you for considering us for your wedding reception!
This is a very exciting time for you and your family. We are sure you have a lot of questions! So here are the answers to some of our most frequently asked questions.
The reservation fee is $1,000 and is non-refundable. Your payment information is located on the first page of your contract. Based upon the cost per person and the guaranteed minimum stated in the agreement, 50% of the total cost of the wedding will be paid off 6 months prior to the event date. In most cases, payments will be made every 2 months. Circumstances may vary due to the time frame from booking to the event date.
Payments can be made in either cash or check. We do not accept credit or debit cards. Your final payment can be made by either cash or certified/bank check only.
We call that your menu visit. You should call to schedule your visit 8 to 6 weeks before the date of your wedding. This allows us plenty of time to place your orders, & gives you plenty of time to decide on your menu choices. Directional maps, place cards, & floor plan can also be provided at this visit.
Discounts are given after you have met your adult minimum. Children 4-10 years old are ½ price. Children 3 and younger are free. Professionals such as your DJ, Photographer, etc. are $85.00 per person.
Your head count is due 10 days prior to the day of your wedding. You should also know the break down of your count, that way we can give you an accurate final bill. Remember you must call with your totals before you come in.
____ Children 4 to 10
____ Children 3 and Under
Your floor plan, favors, place cards and other collectibles should come in 5 days prior. They should be labeled with the couple’s name and date of the wedding. Your place cards should be in alphabetical order by last name. Any special instructions should also be noted. All extra favors, wedding gifts and flowers should be brought home the evening of the wedding unless prior arrangements have been made.
West Hills proudly hosts multiple tastings events a year. Tasting will only be done on the dates stated on our website. Seating is limited to create an intimate & personal setting. It is highly recommended to make the required reservations as soon as possible to ensure that your party will be able to attend a date that is most convenient for you. Please speak with your wedding coordinator for details.
2-3 months prior to your wedding date, you will contact The Pastry Garden to discuss the design and details of your wedding cake. The Pastry Garden is located at 2600 South Road Poughkeepsie, NY; 845-473-5220; www.thepastrygarden.com.
Absolutely! You may book your rehearsal time and date one month prior to your actual wedding. Ask your wedding coordinator for details.
The ceremony will take place in the reception portion of the Grand Outdoor Ballroom or in the Clubhouse Ballroom if available.
Unfortunately, we have a NO shot policy. Due to safe alcohol service, we are not permitted to serve shots on the bar, at anytime.
Yes. There are several hotels nearby, but there is one that we are directly affiliated with – Home 2 Suites by Hilton. Please call Lisa Mays, Sales Manager for more information at (845) 703-8000. All rooms must be booked under a room block with Home 2 Suites directly. Bookings will not be accepted through a third party site.
Yes, West Hills Country Club will provide a complimentary shuttle to and from Home 2 Suites by Hilton as long as a minimum of 10 rooms are reserved at that hotel. This shuttle service is only available between West Hills Country Club and Home 2 Suites by Hilton. Check-in is at 3:00 PM. For every five rooms booked under the room block, West Hills will make a pick-up run. West Hills Country Club is not responsible for the transportation of guests from any other hotels. Please talk to your wedding coordinator for more details.